Returns & Exchanges

Our Policy

Returns & Exchanges

We check everything before it leaves us. Your satisfaction is built into every step of our process.


We Check Everything Before It Ships

Every order at Zartajk goes through a thorough quality check before it is packed. We photograph your items and share pictures with you before dispatch, so you can see exactly what is on its way. Your peace of mind is our priority.

Before we ship

We Share Photos Before Delivery

Before your parcel leaves Pakistan, we photograph every item in your order and share them with you directly via WhatsApp or email. This protects both you and us, and ensures there are no surprises at the door.


What photos confirm

  • ✓Correct item, correct colour, correct design
  • ✓Stitching and embroidery quality
  • ✓Jewelry condition before packing
  • ✓Khussa condition and matching pair
  • ✓All items in your order are present

After photos are approved

  • !Items are sealed and dispatched
  • !Pre-shipment condition is documented
  • !Any dispute after delivery must account for approved photos
  • !No returns will be accepted for items that matched approved photos
Important Once you approve the photos and your order is dispatched, returns based on item appearance, colour, or design will not be accepted. As the condition was confirmed before shipping.

Please read carefully

Our Key Policies

Third-Party Brand Items — Transit Damage

Zartajk works with trusted third-party brands and suppliers to bring you the widest possible selection. However, if an item from a third-party brand arrives damaged, whether during transit from the brand to us, or during international delivery to you, Zartajk cannot be held responsible for compensation.

We do our absolute best to inspect items when they arrive at our facility and to pack them with the utmost care. However, transit damage caused by external couriers or suppliers is outside our direct control.

Our recommendation: If you receive a damaged item from a third-party brand, please photograph it immediately upon opening and contact us. While we cannot guarantee compensation, we will always do our best to help resolve the situation and escalate to the relevant supplier on your behalf.

Custom Stitching — Sizing Policy

Our tailors are experienced, trained professionals who have crafted garments for customers across the world. When you place a custom stitching order, we ask you to provide your exact measurements — chest, waist, length, and any other relevant details.

Once those measurements are received and your garment is stitched, sizing complaints after delivery will not be accepted. Our tailors work precisely to the measurements you provide. If the measurements you submitted were incorrect, we are unable to offer a replacement or refund.

Tip for accuracy: If you are unsure of your measurements, have someone measure you with a tape. Take measurements over light clothing, not over a coat or thick fabric. When in doubt, share a garment you already own and we will match its dimensions.

Before you request a return

What Can & Cannot Be Returned

Eligible for return

  • ✓Unstitched fabric — unused, unwashed, in original packaging
  • ✓Ready-to-wear clothing — unworn, tags fully attached
  • ✓Jewelry — unused and in original packaging
  • ✓Khussa — unworn, in original packaging
  • ✓Items that are genuinely different from what was ordered

Not eligible for return

  • ✗Custom stitched or made-to-measure orders
  • ✗Items worn, washed, or altered in any way
  • ✗Items without original tags or packaging
  • ✗Sale or discounted items (unless genuinely faulty)
  • ✗Items approved via pre-shipment photos then claimed as incorrect
  • ✗Transit damage on third-party brand items
7
Days to request a return
48h
Response time from our team
5–7
Days for refund to process

How it works

The 4-Step Return Process

01

Contact Us Within 7 Days of Delivery

Reach us via WhatsApp or email at hello@zartajk.com. Include your order number, the reason for return, and clear photographs of the item as received. Do not send anything back without first contacting us.

Within 7 days of delivery
02

We Review & Respond

Our team will review your request alongside the pre-shipment photos we took before dispatch. We will respond within 48 hours with either an approval, a rejection with explanation, or a request for more information.

Within 48 hours
03

Ship the Item Back to Us

If your return is approved, we will send you our return address. Please use a tracked shipping service, we cannot be liable for items lost in transit. Return shipping costs are the customer's responsibility unless the item is confirmed faulty or incorrect.

Tracked shipping recommended
04

Refund or Exchange Processed

Once we receive and inspect the returned item, your refund or replacement will be processed within 5–7 business days. Refunds are returned to the original payment method.

5–7 business days

Mistakes happen — we own them

Faulty or Incorrect Items

If you receive something that is genuinely damaged, faulty, or completely different from what you ordered, we sincerely apologise. We take full responsibility and will make it right at no cost to you.

What we cover: Replacement or full refund, including return shipping costs, if the item is confirmed faulty or is not what you ordered.

To help us resolve this quickly, please follow these steps immediately upon opening your parcel:

1
Photograph the item and its packaging before anything else
2
WhatsApp or contact our chat support on website within 7 days of delivery
3
Share photos of the fault or incorrect item clearly
4
We will arrange replacement or refund — including return shipping, at no cost to you

Still Have a Question?

We are a real team and we read every message. Reach us on WhatsApp for the fastest response.

Contact Us Delivery Info
Zartajk — Sadiqabad, Punjab, Pakistan  ·  hello@zartajk.com